FAQ
399bet 2 FAQ — Bonuses, Deposits and Withdrawals
From making a deposit to claiming a bonus and responsible gaming — find detailed answers to all your questions here.
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This page brings together answers to the most frequently asked questions about 399bet 2. Separate sections cover responsible gaming awareness, how to deposit via bKash or Nagad, withdrawal timeframes and conditions, and how to claim the welcome bonus — all explained in plain English. 399bet 2 Login questions about creating an account or logging in are also covered below. If you cannot find an answer, contact our 24/7 live chat support.
Table of Contents
Section 01
Responsible Gaming
There are some common signs to watch for — such as spending more than your set budget, returning repeatedly to chase losses, prioritising gaming over family or work, or being unable to stop even after losing money. If you notice these signs, please read the responsible gaming page. 399bet 2 gives you the option to temporarily suspend your account.
You can contact mental health service organisations in Bangladesh and helplines such as Kaan Pete Roi. The 399bet 2 support team speaks Bengali and can help you take an account break or close it permanently if needed. Rather than keeping the problem to yourself, bring it up directly in live chat.
If you want a cooling-off period or self-exclusion, let the 399bet 2 24/7 live chat or email team know. The support team can temporarily close your account for a set period or begin the permanent self-exclusion process. No promotional messages will be sent during your break.
No. All casino and betting activity on 399bet 2 is strictly for members aged 21 and over. Proof of age is required during account verification. If an underage account is identified, it is closed immediately and any deposited funds are returned.
Yes. As part of responsible gaming on 399bet 2, you can set a personal deposit limit. By contacting support, you can set a daily, weekly or monthly limit. This makes it easier to stay within your budget and reduces the risk of overspending.
The full policy is available on the responsible gaming page. There you will find a self-assessment questionnaire, instructions on how to take a break, and information on external sources of help. The terms and conditions also contain a section on responsible gaming.
Section 02
Deposits
Log in to your account, go to the deposit option and select bKash. Send the specified amount to the merchant number shown and paste the transaction ID into the form. Minimum deposit amount is ৳300. Your balance is usually credited within a few minutes.
First, collect the transaction ID from your bKash, Nagad or Rocket app. Then contact 399bet 2 live chat and provide the ID, the amount sent and the time. Support will verify it quickly and credit your account. During periods of high network traffic, there may occasionally be a delay of 15–30 minutes.
The minimum deposit is the same for any game — slots, fishing or live casino: ৳300. This applies to all payment methods — bKash, Nagad, Rocket, Upay and bank transfer.
There are currently five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (including Sonali Bank, Dutch-Bangla Bank, BRAC Bank and other banks). The minimum amount is ৳300 for all methods. Cryptocurrency is not currently supported.
Yes, the process is the same. Select Nagad on the deposit page, send the amount from Nagad to the number shown and submit the transaction ID. A minimum of ৳300 applies. 399bet 2 does not charge any extra fee for Nagad. If you use multiple wallets, keep a separate ID for each transaction.
Section 03
Withdrawal Questions
Yes. Withdrawals at 399bet 2 can be made any time of day, seven days a week. Withdrawal requests are usually processed within 15 minutes to 2 hours. Mobile banking (bKash, Nagad, Rocket) works at night as well, so there is usually no delay.
Under normal conditions it is completed within 15 minutes to a maximum of 2 hours. If it is still pending after 2 hours, contact live chat and provide the withdrawal ID and amount. If your account verification is not complete, additional documents may be requested for the first withdrawal.
To withdraw bonus funds, you must first meet the wagering requirement. Example: depositing ৳1,000 gives a 120% bonus of ৳1,200, with a wagering requirement of ৳1,200 × 15 = ৳18,000. Once ৳18,000 has been wagered, the winnings can be withdrawn.
The minimum withdrawal amount at 399bet 2 is ৳1,000. A withdrawal request cannot be submitted if your balance is below this amount. This limit is the same for all methods — bKash, Nagad, Rocket, Upay and bank transfer.
Yes. For security, withdrawals are sent only to a mobile wallet or bank account registered in the account holder's own name. Sending to another person's number is not possible. During account verification, confirm your national ID and the number registered in your name.
Most bKash withdrawals are completed within 15 minutes. It can take up to 2 hours, particularly during periods of high traffic. The same timeframe applies to Nagad and Rocket.
Section 04
Bonuses and Offers
Open a new account and activate the welcome bonus option at the time of your first deposit. 399bet 2 gives a 120% bonus, up to a maximum of ৳8,000 on the first deposit. Example: depositing ৳1,000 adds ৳1,200 as a bonus, giving a balance of ৳2,200. The wagering requirement (bonus × 15) must be met before the bonus can be used for withdrawal.
A bonus can generally be cancelled after it has been accepted, but in that case the bonus funds and any winnings made using the bonus will be removed from the account. If the bonus has not been applied to the original deposit, that deposit will remain as normal. Read the terms and conditions for full details.
No. The welcome bonus applies only once per member. If an attempt is made to claim the bonus by opening a new account using the same device, IP address or payment method, 399bet 2 reserves the right to close both accounts.
Slot games and fishing games generally count in full towards the wagering requirement. Card games or live casino tables may contribute partially or not at all in some cases. Check the terms and conditions before claiming a bonus for the exact list, or view the game categories on the 399bet 2 Casino page.
Yes, every bonus has a validity period. If the wagering requirement is not met within the specified time, the bonus and any winnings earned from it are automatically cancelled. The expiry information is provided at the time of claiming the bonus — read it carefully.
The 399bet 2 VIP program has three tiers: Bronze, Silver and Gold. Cashback is calculated on the weekly net loss. Example: if a Silver member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 0.8% = ৳160 cashback. At the Gold tier, this rate goes up to a maximum of 1.2%.
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