399bet 2's Privacy Policy

Introduction and Definitions

399bet 2 is a trusted online gaming and betting platform for users in Bangladesh. This privacy policy ("Policy") describes how we collect, use, store, and protect information gathered when you use our website, mobile application, and other digital services.

In this policy, "we", "us", or "Company" refers to the operating authority of 399bet 2. "You" or "user" refers to anyone who accesses our platform, whether registered or not. "Personal information" refers to any data that can directly or indirectly identify you.

Before you start using our services, you are requested to read this policy carefully. Using our services means you have accepted the terms of this policy. To learn about our overall terms of service, please visit the Terms and Conditions page.

What Information We Collect

399bet 2 collects various types of information to operate and improve its services. This collection happens in two main ways: what you provide directly and what our systems collect automatically.

2.1 Information You Provide Directly

• Full name and date of birth (required for age verification)
• Mobile number and email address
• National ID card or passport number (for KYC verification)
• Transaction details: deposits, withdrawals, and details of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer
• Security questions and answers (for account recovery)
• Content of communications with our support team

2.2 Information Collected Automatically

• IP address and unique device identifier (Device ID)
• Browser type, operating system, and device model
• Session duration, pages visited, and navigation patterns
• Gaming history: games played, bet amounts, and win/loss details
• Information collected through cookies and similar tracking technologies
• Login time and location data (general, not specific GPS)

Purpose of Using Information

399bet 2 uses collected information only for specific and legitimate purposes. These purposes are described in detail below:

3.1 Account Management and Identity Verification

Your identity-related information is used to create your account, manage the login process, and complete KYC (Know Your Customer) verification. This ensures platform security and prevents account misuse.

3.2 Financial Transaction Processing

Payment-related information is used to process deposits and withdrawals. This information is essential to verify and complete transactions, including the minimum deposit of ৳300 and minimum withdrawal of ৳1,000.

3.3 Customer Support

Your contact information is used to provide support in Bengali and English via 24/7 live chat and email, and to track past support history.

3.4 Security and Fraud Prevention

Login information and transaction patterns are analysed to detect and prevent unauthorised account access, money laundering, and other illegal activities.

3.5 Service Improvement and Personalisation

Your gaming preferences and behaviour are analysed to provide more relevant game recommendations, bonus offers, and an improved user experience.

Sharing Information with Third Parties

399bet 2 does not sell your personal information to third parties for commercial purposes. However, for operational reasons, certain information may be shared in the following circumstances:

• Payment Processors: The minimum information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant service providers.
• Game Software Providers: Limited technical information may be shared with the relevant game studio to verify the validity of a gaming session.
• Security and Fraud Prevention Services: Necessary data is shared with technology partners engaged to ensure platform security.
• Legal Obligations: Required information may be provided in response to a court order or a lawful request from a government authority.
• Business Transfers: In the event of a merger or acquisition, users will be notified in advance, and the new authority will be obligated to maintain continuity of this policy.

When sharing information with any third-party partner, we ensure that they also follow appropriate data protection practices.

Cookies and Tracking Technologies

399bet 2 uses cookies and similar tracking technologies on its website and mobile application. These technologies help improve your browsing experience and ensure the functionality of the service.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functionality Cookies: Store your language preference, theme settings, and other personalisation options.
• Analytics Cookies: Used to generate platform statistics and improve services.
• Marketing Cookies: Used to show relevant advertisements and promotions — you can disable these.

You can disable non-essential cookies from your browser settings. However, disabling some cookies may limit certain features of the platform.

Data Storage and Security

399bet 2 applies industry-leading technical measures to protect your personal information.

6.1 Technical Security Measures

• All data transmission is secured with SSL (Secure Socket Layer) encryption.
• Sensitive information (passwords, payment data) is stored with strong encryption.
• Two-factor authentication (2FA) is available to prevent unauthorised access to accounts.
• Regular security audits and vulnerability assessments are conducted.
• Restricted access and strict access controls are maintained on servers and databases.

6.2 Data Retention Period

We retain your information for as long as your account is active and for the period required to meet legal obligations. After account closure, financial records and KYC information are retained for the period prescribed by applicable law. After this period, information is securely deleted or anonymised.

Your Rights

You have several important rights over your own information, which 399bet 2 respects.

• Right of Access: You may request to know what information we hold about you and obtain a copy of it.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal information, provided there are no legal obligations or ongoing disputes.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be temporarily paused.
• Right to Portability: You may request a copy of your information in a structured digital format.
• Right to Opt Out of Marketing: You may request to stop receiving promotional communications at any time.
• Right to Complain: If you have objections to how we use your information, you may raise a complaint directly with our support team.

To exercise any of the rights described above, please contact our support. We generally respond within a reasonable time after receiving a request.

Responsible Gaming and Data Protection

399bet 2 believes that protecting personal information is essential for a safe gaming experience. Following the responsible gaming guidelines on our platform applies to all users. Information related to gaming behaviour analysis is never used against you — it is used to assist you.

If our system detects unusual gaming patterns, we may contact you in your interest. This monitoring is solely for your wellbeing and not for any commercial purpose.

Changes to the Policy

399bet 2 may update this privacy policy from time to time due to service improvements, technical changes, or legal requirements.

• For significant changes, you will be notified via your registered email or a notification on the platform.
• A separate notification may not be issued for minor editorial changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you disagree with the changes, you may request to close your account.

For any questions or unclear points about this policy, visit the About Us page for more details about our services, or contact our support team directly.