399bet 2 Terms and Conditions

Definitions and Applicability

These terms and conditions ("Terms") form a binding agreement between the 399bet 2 online gaming platform ("Platform" or "Site") and every individual who uses its services. In these Terms, "Member" refers to any person who holds a registered account on 399bet 2. "Services" refers to all gaming, betting, bonus, payment, and customer support activities available on the Platform.

By accessing the Site or creating an account, you confirm that you have read, understood, and accepted these Terms in full. If you do not agree with any term, please refrain from using the Platform.

These Terms are written in Bengali and apply to users in Bangladesh. In the event of any ambiguity with the English version, the Bengali version shall be considered the primary document.

Membership and Registration

To create an active and valid account on 399bet 2, you must complete the registration process. All information provided at registration — name, date of birth, mobile number, and email address — must be accurate, complete, and up to date.

2.1 One Account Policy

Each person may operate only one account. Opening multiple accounts using the same device, IP address, or payment method is strictly prohibited. Violation of this policy will result in permanent closure of all associated accounts, and any pending funds may be forfeited.

2.2 Registration Eligibility

The following conditions must be met to register on 399bet 2:

• Must be at least 21 years of age.
• Must hold a valid national identity card or equivalent identification document.
• The mobile number provided at registration must be the member's own and must be active.
• Participation in online gaming must be a personal and voluntary decision.

Age Verification and Identity Confirmation

The 399bet 2 platform is intended only for individuals aged 21 and above. This age limit is strictly enforced. The platform may request identity verification (KYC) at any time after registration.

3.1 Identity Verification Process

The following documents may be required to fully verify an account:

• A clear photo of a National Identity Card (NID) or passport.
• Proof of ownership of the payment method used.
• Proof of current address, if required.

Withdrawal may be restricted until the verification process is complete. 399bet 2 reserves the right to close any account where false information has been provided.

Account Management

The security of a member's account is entirely their own responsibility. Login credentials — especially the password — should not be shared with anyone.

4.1 Account Security

• Use a strong password and change it regularly.
• If you notice any unauthorised activity on your account, notify the 399bet 2 support team immediately.
• Log out of your account after using a public or shared device.
• Keep OTP verification active.

4.2 Updating Account Information

If you need to make changes to your personal information after registration, please contact customer support. Self-initiated changes to information will be handled in accordance with Platform policy.

For accurate information on current details, visit our FAQ page, where answers to common questions about account management can be found.

Deposit and Withdrawal Policy

Financial transactions on 399bet 2 are fully secure and are processed through Bangladesh's major mobile and banking methods.

5.1 Deposit Terms

• Minimum deposit amount: ৳300 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits must always be made from the member's own registered payment account — third-party payments are not accepted.
• Deposited funds may not be used for betting or gaming before they are confirmed in the account.

5.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer (e.g. Dutch-Bangla Bank, Islami Bank, BRAC Bank).
• Withdrawal processing generally takes between 15 minutes and 2 hours.
• Withdrawals can only be made to the payment method registered in the member's name.
• Withdrawals may be held if account verification (KYC) has not been completed.

Bonus and Promotion Terms

Bonus offers on 399bet 2 are provided under specific conditions, and it is important to read the relevant terms carefully before using them.

6.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. To withdraw bonus funds, a wagering requirement of 15 times the bonus amount must be completed. For example: a deposit of ৳1,000 will add a ৳1,200 bonus, bringing the total balance to ৳2,200; withdrawing the bonus requires ৳1,200 × 15 = ৳18,000 in wagering.

6.2 General Bonus Terms

• A bonus offer applies once per member, per household, per address, and per device.
• If a withdrawal is made while a bonus is active, the bonus and any winnings earned from it will be cancelled.
• Bonuses may only be used on games or categories specified by 399bet 2.
• Each bonus offer has its own expiry period — if the wagering requirement is not met within the specified time, the bonus will be cancelled.
• Multiple bonuses cannot be used at the same time.

6.3 Other Promotions

Specific terms listed on the relevant promotion page apply to all promotions, including the Weekly Deposit Festival, Slot Joy Rewards, Friday Special Offer, Birthday Gift, and Refer a Friend Reward. Any attempt to claim bonuses through fraudulent means will result in account closure.

Betting and Gaming Rules

All games and betting activities on the 399bet 2 platform operate under specific technical rules. Members agree to follow these rules when playing.

7.1 General Gaming Terms

• The outcome of each bet is determined by the game software's random number generator (RNG).
• If a bet remains incomplete due to a technical error, the stake will be returned.
• Once a bet has been placed, it cannot be cancelled or changed.
• Live scores and statistics are displayed for informational purposes only — they do not determine game outcomes.

7.2 Sports Betting

For betting on cricket, football, and other sports, the stake is generally returned if an event is cancelled or postponed, subject to 399bet 2's specific event rules. In the case of a multi-bet, if one selection is cancelled, the combined odds of the remaining selections will be recalculated.

Prohibited Activities

The following activities are strictly prohibited on 399bet 2. Violating these restrictions will result in permanent account closure and the balance may be forfeited:

• Deliberately creating multiple accounts to exploit the bonus system.
• Using automated bots or software to conduct gaming or betting.
• Exploiting technical vulnerabilities or errors in the platform to gain an unfair advantage.
• Using the platform for money laundering or any illegal financial activity.
• Attempting to gain unauthorised access to other members' accounts.
• Registering using a false identity or fraudulent documents.
• Collusion or deliberately arranging betting matchups with other members.

Account Suspension and Closure

In the following circumstances, 399bet 2 may temporarily suspend or permanently close any account without prior notice:

• Violation of any clause in these Terms.
• Detection of fraudulent or suspicious activity on the account.
• Providing false information during the verification process.
• To ensure compliance with applicable legal regulations.

9.1 Account Closure by Member

Any member who wishes to close their account may submit a written request through customer support. The opportunity to withdraw any valid pending balance will be provided before the account is closed.

If you need help managing your gambling habits, full details are available on the Responsible Gaming page, which describes self-exclusion and limit-setting options.

Limitation of Liability

399bet 2 always strives to maintain the quality of its services, however the platform's liability is limited in the following circumstances:

• If a bet remains incomplete due to an internet disconnection.
• If a game is interrupted due to server issues with a third-party game provider.
• If a session ends due to the member's own device or network problems.
• If data is lost due to an unexpected technical error.

399bet 2 is not responsible for financial losses resulting from gaming or betting decisions. All decisions to play are entirely the member's own.

Privacy and Data Protection

399bet 2 treats the protection of members' personal information as its highest priority. All information provided at registration and thereafter is secured by SSL encryption.

For detailed information on our data collection, storage, and usage policies, please visit our Privacy Policy page, where it is clearly described how each piece of information is used.

11.1 Data Usage Policy

• Member information is primarily used for identity verification, payment processing, and customer support.
• Personal information is not sold or shared with third parties except where required by law.
• Members may request to opt out of marketing communications at any time.

Terms and Conditions Changes

399bet 2 reserves the right to amend or update these terms and conditions at any time. Members will be notified in advance of significant changes via email or through the platform.

Continued use of the platform or placement of new bets after updated terms and conditions are published will be considered as acceptance of the changes. Members are advised to check this page regularly.

If any section is unclear or you have questions about the terms and conditions, the 399bet 2 customer support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.